General Questions
Do you have any offers or coupons?
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Where is Natural Heaven Rice and Pasta made?
All our products are produced in Ecuador, where we’ve spent decades perfecting sustainable growing practices with hearts of palm.
Where can I buy Natural Heaven?
Our products are available on our website, Amazon, and in select grocery stores across the U.S. Use our Store Locator in the site menu to find a location near you.
Where does Natural Heaven ship?
We currently ship to the U.S. and select countries. Check our Shipping Policy page for more information on available regions.
Do you offer options for foodservice?
Yes! We provide foodservice options for restaurants and caterers. Contact us directly through our Contact Us page for more information on bulk orders and custom solutions.
What’s the return/refund policy?
If you're not satisfied with your order, contact us within 30 days to request a refund or exchange. We want you to love your Natural Heaven products!
Product Information and Sustainability
Are the hearts of palm sustainable?
Yes! We only use the Bactris Gasipaes species, which regrows 3-5 new shoots for every harvested stem. This ensures sustainability and promotes local farming economies in Ecuador, where most of our hearts of palm are sourced.
Is Natural Heaven deforesting and killing precious life?
Not at all. Sustainability is at the heart of everything we do. Our harvesting practices protect the environment and maintain biodiversity. We partner with small farmers who grow and harvest responsibly, ensuring no harm to ecosystems.
What is hearts of palm?
Hearts of palm is the tender inner part of palm trees. It has a mild flavor and unique texture, making it perfect for low-carb, plant-based alternatives.
Nutritional Information
Our pastas and brown rice are made from hearts of palm.
The white rice contains hearts of palm, sea salt, and malic acid.
For Brown Rice and Pastas:
For White rice:
How many carbs are in Natural Heaven products?
Each serving contains 4g of total carbs or 2 net carbs, making it ideal for keto and low-carb lifestyles.
How many calories are in a serving?
Each box (pouch) contains 70 calories, with 25 calories per serving.
Does Natural Heaven contain gluten?
No, our products are 100% gluten-free.
I'm allergic. Do you share production lines?
We only produce hearts of palm products, so our production lines are free from nuts and other common allergens.
Yes! All our products are grain-free, made entirely from hearts of palm
Are the prepared meals gluten-free and keto-friendly?
Absolutely! All our prepared meals are gluten-free, low-carb, and perfect for keto and plant-based diets.
Do the prepared meals contain any preservatives?
No, our meals are made with clean ingredients and do not contain any artificial preservatives.
Cooking and Preparation Tips
Any tips for cooking Natural Heaven rice and pasta?
Here are a few tips to get the best out of our products:
- Pasta: Mix with your favorite sauce and heat for 2-4 minutes for a perfect meal.
- Rice: Add it directly to stir-fries or bowls for a quick, healthy dish.
- Creamy Mash: Top with herbs or spices for extra flavor.
How do I prepare Natural Heaven products?
- Remove the product from the pouch.
- Mix with your sauce or ingredients.
- Heat for 4 minutes.
- Serve and enjoy!
Can I bake Natural Heaven products?
Yes! You can bake our lasagna sheets and rice alternatives in your favorite casseroles or baked dishes. Follow your recipe’s instructions, and our products will fit perfectly.
Packaging Information
What comes inside my package?
- Regular package: Includes 6 single units (spaghetti, lasagna, angel hair, or sampler).
- Ecobox: A sustainable green package with 4 pouches inside the shipping box, designed to reduce waste.
What is the Ecobox?
The Ecobox is our sustainable packaging option that reduces water and paper waste. It comes with 4 pouches inside a recyclable green shipping box.
Keep it in the pantry until the expiration date. After opening, refrigerate the product and use within 3 days.